Location:Mohali, Chandigarh
Experience : 4 - 8 yrs
Salary: 8,00,000 - 9,00,000 P.A. VAS - pls do no apply
Industry: Telecom/ISP /
Functional Area: IT Hardware , Technical Support , Telecom Engineering
Role Category:Technical Support
Role:Customer Support Engineer/Technician
Key Skills : Prepaid Churn U Revenue Enhancement Usage Networking Revenue Generation Customer Retention
Job Description
- We are looking for a AM- Usage and Retention with a leading mobile network operator based at Mohali.
Job Details :
Location : Mohali.
CTC : Standard Industry Hike
Department : Marketing
Function : Usage and Retention - Prepaid
Grade : Assistant Manager
Experience : 5-8 yrs
Education : Graduate, MBA preferred
ROLE PURPOSE
Revenue Enhancement from existing users & customer retention
Key Accountabilities
Maximizing revenue- Engaging with customer in activities generating/enhancing revenue from the existing base. Base to base upgrade especially high value segments is a key requirement of the job.
Upgrade initiatives- Launching activities to upgrade customers usage from existing base to higher revenue generation.
Monitoring of RES- End to end responsibility of monitoring and reporting RES growth.
Reducing Inactive Base- Continuous and focused approach to reduce churn from the using base, keeping Inactive base at the minimum defined levels
New initiatives and projects- initiating activities and projects to generate revenue and active user base.
ROLE DIMENSIONS
Role outcome narrates to upward growth in revenue
Reduction in Inactive Base and retain subs from movement into zero Usage
Monitoring and administrating MoU usage indicators (like unique users/Roamers etc.)
Healthy results in revenue generation activities shall result in satisfied customer base
Proactive base health monitoring shall give reduction in churn nos.
If the above role excites you, Kindly share your updated resume with the below mentioned details
Current Location :
Ok to relocate to Mohali :
Reason seeking relocation to Mohali :
Family Set up ( Married /Kids/ Husbands Job) :
Age :
DOB :
Ed Qualification :
Total Exp :
Exp in U&R in Telecom industry:
Regions handled(States):
Products Handled(prepaid/postpaid/any other):
Highlights of your STP plan last Q or any specific period:
Current Organization :
Current Desgn :
Reporting to :
Current Gross CTC :
Monthly Take Home :
Expected CTC :
Notice Period :
Last Employer:
Reason of separation:
We would appreciate some good references ( Preferably female candidates ) for this position who is eligible and looking for change, in case you decide not to go ahead with this opportunity.
Thanks in advance. We look forward to hearing from you.
Please feel free to connect for any further clarifications.