Company:Bharat Hotels Limited (The Lalit)
Location:Chandigarh
Experience : 0 - 2 yrs
Key Skills : Servicing Pantry Guest Service Control System Standard Operating Procedures Team Leading Cost Control
Job Description
JOB TITLE : GUEST SERVICE ASSOCIATE
AREA/DEPARTMENT : HOUSEKEEPING
REPORTS TO : TEAM LEADER
PURPOSE OF THE ROLE :
The role holder is responsible for perform routine duties of cleaning and servicing of guest
rooms, bath rooms , public area of the unit in close supervision of the Team Leader /
Supervisor .
Promotes the desired work culture around the five core values and the brand ethos
Integrity & Honesty
Interactive yet responsible communication
Devotion to duty
Minimize wastage
Respect for Individuals
Version no.1.0 March 1St, 2012
Key Responsibilities
OPERATIONAL RESPONSIBILITIES
Cleans and maintains guest rooms, guest corridors, pantry according to the set
standards and procedures of the company
Ensure to follow all the housekeeping policies and standard operating procedures
Maintains a thorough knowledge of the hotel, public areas, rest rooms and surrounds
layout and daily activities in order to assist guests
Ensures guest services specified by superiors and guests requests are promptly and
courteously met
Maintains records and report about the damages , pending maintenance works ,
malfunctions of equipments in hotel rooms to the superior
Maintains a daily room checklist, minibar report, Laundry collection and delivery report
and lost and found report
Reports unusual behavior/activities on floors and submit any lost and found articles to
supervisor immediately
Setting up of the pantry , maintain the required par stock, arrange linen and other
amenities as per the laid down company standards.
Ensure proper take over and handing over and communicate guest feedbacks and other
different issues to the superior
Ensure the trolley set up as per the company set standard
Maintain proper key control system as per the company set procedure
Initiate action to correct a hazardous situation and notify supervisors of potential
dangers
Identify problems in the guest rooms and public areas and inform to the superiors
immediately
Ensure the evening service done as per the company set standard
Ensure to implement all cost control measures to reduce cost
Log security incidents and accidents in accordance with hotel requirements
Create a positive hotel image in every interaction with internal and external customers
Ensure that your work quality meets the standards required and complete tasks in a
timely and thorough manner with minimum supervision
Responsible for the safety of all guest services.
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